A person answers. Usually within a business day.
Email is the fastest way to reach us. Include your company name and, for provisioning questions, a screenshot of the Sync log entry.
Setup, billing, feature questions, bugs. Monday to Friday, Pacific time, usually within a business day.
Vulnerability reports, questionnaires, DPA requests. We acknowledge within two business days.
A plain health endpoint you can monitor. A status page is on the roadmap.
Common questions
How do I connect my identity provider?
Sign in as an admin, open Admin › Identity › Single sign-on and follow the guided setup. It shows every screen of the provider with the exact values to paste. Provisioning is the second guide, under Admin › Identity › Provisioning. Most companies finish both in about 15 minutes.
People are assigned but do not show up on the chart
Check that the group is assigned to the provisioning app, not only to the sign-in app, and that provisioning is enabled with "Create users" ticked. Admin › Sync log shows every request the provider sent us and our answer.
Someone is on the chart without a manager
Admin › Data health lists each person we could not place and the exact attribute value that caused it. Fix the value in your identity provider; the chart updates within seconds of the next sync.
How do I change plan, card or cancel?
Admin › Billing. Plan changes are immediate and prorated. The "Invoices, card and cancellation" button opens the Stripe portal for the rest.
I lost my authenticator app
Another admin of your company can reset it from Admin › Admins. If you are the only admin, email us from the address you signed up with and we will verify you another way.
Where is my data and who can see it?
The Security page covers hosting, encryption, backups and access. Your data is visible only to people in your company, and to us only for support with your permission.